Home Page 2017-11-14T16:14:56+00:00

The truth about growing your dental business in 2018

Proven Tips, Tools And Tactics From

5Industry Experts











The truth about growing your dental business in 2018

Proven Tips, Tools And Tactics From

5Industry Experts


Interviews With The Speakers


Interview with David Moffet

Interview with Toni Surace

Interview with Kinnar Shah

Interview with Jayne Bandy

Interview with Angus Pryor

With Change Comes Opportunity

Fortunately, all is not lost. Even with all this change, some dental practices are managing not just to survive, but THRIVE.

A common thread for such thriving practices is their ability to master a range of BUSINESS, LEADERSHIP AND COMMUNICATION SKILLS.

And typically, such practices have sought the advice of experts because, let’s face it, we can’t all be good at everything.

With this in mind, we’re delighted to announce for the first time ever, the bringing together of five experts to empower and equip you in the business of dentistry for 2018 and beyond.

Why You Should Attend

In just one day, you’ll:

  • Learn from five experts in the areas of:
    • Marketing to engage your existing patients and attract more new ones
    • Phone Excellence to convert more enquiries into appointments
    • Leadership to be the captain of your ship and the master of your own destiny
    • Patient Retention and client service skills to wow your patients, and
    • High-Performing Team Building for better capacity and capability.
  • Learn how to avoid having another so-so year in 2018 (both personally and professionally)
  • Learn how to prevent your business from staying still / going backwards as competition intensifies
  • Have a clear road map on how to grow your dental business in 2018
  • Get your questions answered by a panel of experts (there’s a Q&A session)
  • Network with like-minded dentists
  • Have some fun (the day ends with Christmas drinks).

The marketplace is moving and if you choose to stay still, you’re actually falling behind. Don’t miss out!

This event includes:

  • An amazing array of speakers sharing their dental business tips, tools and tactics
  • Full day catering, and
  • Social time connecting with each other over Christmas drinks (yes, even the price of drinks is included).

6 CPD Points



Dr David Moffet:

“Mastering The Five Ways To Create Unforgettable Customer Service And Unstoppable Patient Retention”

Most dentists believe that when spaces occur in their appointment book they need to get more new patients. But more new patients are not the answer if patients are leaking out the back door and front door because of poor systems and protocols.

There’s no point in running for the firehose if your bucket is leaking like a sieve. Identifying your weak points and fixing those defects makes much more sense before writing another cheque for more marketing.

Session Outcome:

  • How to identify your dental office weak points and how to go about fixing them.
  • How to have ALL your team members buy into the program of fixing your leaking barrel, once and for all.
  • The ONE crucial stage of the patient visit that’s KILLING your practice, and how to fix that problem, once and for all.
  • How to set up your patient’s treatment appointments so that they become “Raving Fans” of your dental office.

David is a dentist and a #1 Amazon Bestselling author. He is the inventor of The Ultimate Patient Experience , a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Practice [of 28 years] located in Parramatta in working class western Sydney.

David recently retired from wet-fingered dentistry and now spends his time speaking, lecturing and writing, and on ADA, as well as coaching private dental clients (in USA, Canada, Great Britain, Europe, and Australia and New Zealand) on how to improve their Dental Practices.

David has spoken to audiences in New York, London, Copenhagen, Las Vegas, Chicago, Miami and Philadelphia, as well as in Sydney, Brisbane, Perth, Melbourne and Canberra.

Dr Kinnar Shah:

“Going From Good To Great As A Leader”

Session Outcome:

  • What you’re missing out on by being a ‘good’ leader
  • 3 important must-have habits for all leaders
  • 5 ways to inspire your team as a leader

Kinnar is a qualified dentist with 16 years’ experience as a practitioner, and leader of a happy and highly-function team in a high-end, multi-practice dental group: Smile Concepts.

He is a certified Gallup strengths coach, a certified high-performance coach, and a NLP Business & Leadership Coach. He is also the founder of Personal Growth Events, Creative Coaching Concepts and Dentapreneurs.

He has coached and consulted numerous businesses to implement certain methods and strategies to double or triple the number of daily clients, get more employee engagement, deliver a client experience second to none and ultimately having a better quality of life.

He specialises in building business, leadership and communication skills and coaching and training health professionals to become the best of who they are.

Being active in the entrepreneur field, he understands the unique challenges of today’s business owners and entrepreneurs. His fresh perspective, innovative methods and system blueprints will facilitate you and your business to higher levels.

Dr Toni Surace:

“Three Simple Principles For Building A High-Performing Team”

Session Outcome:

  • Learn how to inspire and motivate the whole team to produce a practice that you will be proud of
  • Create your perfect team culture and boost engagement and empowerment from every team member
  • Understand how to create trust within your team and, in turn, generate unparalleled levels of job satisfaction

Toni graduated from Melbourne University in Dental Science in 1995 and formed her practice, Smile Style Dental in 2000. After undergoing the Momentum Management Program, she found that by implementing procedures, protocols and systems, she could run her practice remotely.

This allowed her to leverage her time and be more selective about the type of dentistry she does personally while pursuing her passion of helping dentists run their businesses more efficiently. It also led to her buying Momentum Management.

Toni has become a renowned international presenter where she is able to draw on her own and clients’ experiences to help others build a high-performing team and a better business.

Ms Jayne Bandy:

“How To Turn More Calls Into Appointments”

Jayne Bandy says “Creating a serious differential for your dental practice phone is much easier than you think.”

There’s only one thing separating good dentists from those dentists who are consistently bringing home six figures a month, and more, and that’s having GREAT people, with GREAT skills and confidence working on the front desk of those GREAT Dental practices.

You see, the most successful dentists have definitely managed to “differentiate” themselves from their competition by the way their phones are consistently answered. They know, if your phone is answered poorly then your practice is really no different from anyone else’s. And as you know, this has NO upside.

Jayne will be sharing the SAME exact processes she used to:

  1. Dramatically improve new patient call-in conversions to booked appointments…
  2. Retain existing patient appointments and…
  3. Prevent ongoing losses from appointment cancellations. And as you know…

These 3 things, alone… eliminate the biggest sources of lost dollars your dental practice is currently experiencing.

Session Outcome:

  • The 3 most critical and costly mistakes dental practices are making when answering the phones, and how to easily fix them
  • A simple “trick” one dental practice used to increase their revenue 120% over the course of one year
  • A field-tested and proven way of turning those price-related “How much do you charge for…” phone calls, into a consistent stream of repeat new customer appointments
  • The 4 most important metrics your office should be measuring, to ensure maximum telephone profitability.

Jayne is a highly-respected international dental team coach with clients concentrated in Australia, UK, Europe and North America. After years working in dental practice, Jayne established Dental Phone Excellence in 2014.

The focus on phone excellence stemmed from the tremendous impact that this under-valued skill can have on business outcomes. On the one hand, a well-answered phone can massively improve the value of a business. On the other hand, it can unintentionally sabotage all other marketing efforts.

In this high-energy session, Jayne will be revealing the same easy front desk strategies she used recently when coaching a small Brisbane one-dentist practice to go from $720,000 per year, to over $1,600,000 per year in her first year working them.

Mr Angus Pryor:

“What Every Dentist Needs To Know About Boosting New Patient Numbers”

Session Outcome:

  • 3 techniques to grow your practice without spending an extra cent on your marketing
  • The low down on the vast pool of marketing options constantly being pitched at you – learn what’s working and what’s not
  • A bonus marketing method that virtually no dentists are using, yet is bringing in dozens of new clients already ‘warmed up’ before they enter your practice.

Angus Pryor is a marketer, author, and speaker. After more than a decade in sales and marketing working alongside dentists, doctors, and vets, Angus founded Dental Profit System in 2014.

Angus holds a Master’s Degree in Marketing from the University of Southern Queensland, and several management diplomas. He has undertaken extensive personal study into digital and direct marketing over the past five years, which lead to him being certified as a Google Partner.

Angus is an author, having recently co-authored The Better Business Book, providing business owners with 100 lessons to live by. Angus writes for ‘Australasian Dental Practice’, ‘Australasian Dentist’, ‘Dentistry IQ’ and ADA’s ‘News Bulletin’ magazine and has a growing network of clients around Australia.